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Terms Of Service and Privacy Policy

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Ohana Yurts – Terms of Service (TOS)
1. Acceptance of Terms
By accessing or using any products, services, website forms, or communication channels provided by Ohana Yurts (“we,” “us,” “our”), you agree to these Terms of Service. If you do not agree, please do not use our services.
2. Communications & Text Messages
2.1 Consent to Receive Text Messages
By providing your phone number to Ohana Yurts (including through our website, email, order forms, quote requests, or in-person), you consent to receive text messages (SMS/MMS) from us. These messages may include, but are not limited to:
  • Order updates and status notifications
  • Scheduling and delivery coordination
  • Customer support and service-related messages
  • Promotional offers, announcements, and marketing messages (if you opt in)
2.2 Message Frequency
Message frequency may vary depending on your interaction with us, active orders, and your communication preferences.
2.3 Opting Out
You can opt out of receiving text messages at any time by replying “STOP” to any message we send. After you send “STOP,” we may send a confirmation message to confirm that you have been unsubscribed. You will no longer receive marketing texts, but we may still contact you by phone or email for essential service, legal, or transactional purposes (such as order issues, warranty matters, or safety-related information).
2.4 Help & Support
If you need assistance regarding our text messages, reply “HELP” to any message or contact us at:
2.5 Carrier & Data Charges
Message and data rates may apply. You are responsible for any charges from your mobile carrier related to SMS/MMS messages. Carriers are not liable for delayed or undelivered messages.
3. Use of Services
You agree to use our website, products, and services only for lawful purposes and in accordance with these Terms. You will not attempt to interfere with the operation, security, or integrity of our systems.
4. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information, including your phone number. By using our services, you consent to our data practices as described in the Privacy Policy.
5. Changes to These Terms
We may update these Terms of Service from time to time. When we do, we will update the “Last Updated” date. Your continued use of our services after changes are posted constitutes your acceptance of the updated terms.
6. Contact Information
For questions about these Terms of Service or our text messaging practices, please contact:
Ohana Yurts
Phone: 808-256-0559
Email: info@OhanaYurts.com
Ohana Yurts – Privacy Policy
Last Updated: November 20, 2025
Ohana Yurts (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including through our website, email, phone, and text messages.
By using our services or providing your information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:
  • Contact Information:
    Name, phone number, email address, mailing address.
  • Order & Project Information:
    Yurt size, customization details, delivery location, installation preferences, and related notes.
  • Payment & Billing Information:
    Payment method details processed through our payment providers (we do not store full credit card numbers on our servers).
  • Communication Information:
    Emails, text messages, phone call notes, and other communications you send to us.
  • Website Usage Information:
    IP address, browser type, pages visited, time spent on pages, and other analytics data collected through tools like Google Analytics and similar services.

2. How We Use Your Information

We use your information to:
  • Process quotes, orders, and payments
  • Communicate with you about your yurt, delivery, and support
  • Send you important updates, warranty information, and service notices
  • Respond to your questions and customer service requests
  • Improve our products, services, and website
  • Send marketing emails and text messages if you have given consent or where permitted by law

3. Text Messages (SMS/MMS)

When you provide your phone number, you may consent to receive text messages from Ohana Yurts. These may include:
  • Order and delivery updates
  • Scheduling and coordination messages
  • Customer support communication
  • Promotional messages and special offers (if you opt in)
How to Opt Out:
You can opt out of marketing text messages at any time by replying “STOP” to any message we send. We may still contact you by phone or email for essential service, legal, or transactional purposes (for example, order issues, safety notices, or warranty matters).
Message and data rates may apply. Message frequency may vary.

4. How We Share Your Information

We do not sell your personal information.
We may share your information with:
  • Service Providers:
    Payment processors, shipping and delivery partners, email and SMS providers, website hosting, and analytics tools that help us operate our business.
  • Professional Advisors:
    Accountants, lawyers, or insurance providers when necessary for business, legal, or compliance reasons.
  • When Required by Law:
    If we are required to do so by law, regulation, legal process, or governmental request.

5. Data Security

We take reasonable and appropriate measures to protect your information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:
  • Fulfill your orders and provide services
  • Comply with legal, tax, and accounting obligations
  • Resolve disputes and enforce our agreements
When information is no longer needed, we may delete it or anonymize it.

7. Your Choices & Rights

Depending on your location and applicable law, you may have the right to:
  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal information (subject to legal obligations)
  • Opt out of marketing emails and text messages
Email Opt-Out:
You can unsubscribe from marketing emails by clicking the “unsubscribe” link in any email we send or by contacting us directly.
Text Message Opt-Out:
Reply “STOP” to any text message from us to stop receiving marketing texts.
To exercise any of these rights, contact us using the information below.

8. Third-Party Links & Services

Our website or communications may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our services after changes are posted means you accept the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact:
Ohana Yurts
Phone: 808-256-0559
Email: info@OhanaYurts.com